Billing Term and Conditions

Welcome to Luxza! Our billing terms are designed to ensure a seamless and transparent payment process for our customers in USA. By placing an order with us, you agree to these terms, which describe how we handle payments and process your orders.

Accepted payment methods

We offer a range of secure and convenient payment options to ensure a hassle-free and safe payment experience:

• Visa
  
• Mastercard
  
• Amex
  
• Discover
  
• JCB
  
• Diners Club
  
• Apple Pay

Accuracy of billing information

To ensure the best possible service, please make sure your account and purchase information is accurate and up-to-date. This includes your email address, billing address, and payment information. Keeping your information up-to-date helps us process your order smoothly and keeps communications clear.

Order confirmation and invoicing

Order Confirmation: After placing an order, you will receive a confirmation email with your order details, including the items purchased, shipping method, and payment summary. This email also serves as your receipt.

Invoice: An itemized invoice will be attached to your shipment with details of all costs, applicable discounts, and shipping fees.

Payment processing

Authorization: By submitting your payment information, you authorize Luxza to charge the specified amount via your chosen payment method. All transactions undergo security checks to protect you from fraud.

Failed Transactions: If your payment is declined, you will be notified via email and asked to provide an alternative payment method to complete your order.

Dispute resolution and refund

Dispute Resolution: If you encounter any issues with your order, please contact us at support@luxza.shop. We are committed to resolving any issues quickly to ensure your satisfaction.

Refunds: If a refund is issued without a valid reason, we will thoroughly investigate the matter. If the refund is deemed to be unjustified, you may be held liable for the refund amount and any additional fees.

Customer support

If you have any questions or need help with your order, please feel free to contact our customer support team. We are here to help you and ensure a hassle-free shopping experience at Luxza.

Store name: Luxza
Email: support@luxza.shop
Phone: +1 434-878-6993
Address: 1117 Emmet St N, Charlottesville, VA 22903, United States

Customer service hours:
Working days:  Monday to Friday
Opening hours:  8:00 AM – 6:00 PM (EST-New York Time)